When my wife and I were paying our most recent stack of bills, we nearly underpaid our Bell bill. We could certainly be blamed for being inattentive, but the layout of the bill doesn’t help.
The first page of our Bell bill contains the summary information including the grand total to be paid for the month. The left side of the page has this total. However, the right side of the page repeats the same information, but without HST for some reason. Both sides have a highlighted total amount that draws your eye.
When we have our banking application open and all that is left to do is type in the amount to send to Bell, it’s easy to type in the total on the right rather than the real total on the left. The fact that the left side is in a slightly larger font helps a little but it seems inevitable that we’ll make a mistake at some point.
We haven’t made this mistake yet but presumably the consequence would be interest and/or late fees. Have any readers been caught by this? How punitive were the consequences?