I don’t shop much. I like to say that there is only one shopping day left until Christmas because I’ll only shop one day. But my wife and I wandered into Future Shop recently, and I'm pleased to say that they saved me from an impulse purchase.
As we entered, a young employee was hurrying by, but he took the time to pause and say “Hi guys! Welcome.” Despite the fact that I still find it sounds strange to hear a woman included among “guys,” the friendly gesture improved my already good mood.
I then made an impulse decision to buy a piece of electronics whose price is about $100. Stepping quickly to find a cash, I found none had any cashiers. No problem, though, because there were a couple of desks on the other side with employees behind them.
The first desk was the “customer service desk” where one customer with multiple receipts laid out was waiting for an employee seated on a chair facing the other way. The prospects didn’t look good. The second had a young guy tapping away at what looked like a cash register and talking on a phone. He politely directed me back to the customer service desk.
With some residual good feelings about our greeting I proceeded to wait for a while with my new treasure and credit card in hand. It didn’t take too long for impatience to set in as neither the employee facing the other way nor the customer in front of me moved for a couple of minutes.
I timed out and left.
So, I offer my thanks to Future Shop for saving me from myself. I now have the chance to sleep on my decision to buy this item. If I decide to buy it anyway, though, I’ll probably go to a store a little quicker to take my money.