I’ve been helping an elderly relative sort out her finances and other matters since her husband died. I’ll call them Carol and Bob. This experience has made it very clear to me that both spouses need to at least be able to locate a record of account numbers and institutions, including banks, insurance companies, and utilities. For the first year or so after Bob’s death, a friend of Carol’s tried to help. They found a few paper bank statements, and wandered into branches asking for help locating all accounts. They were ultimately able to find several accounts and were able to get some of Bob’s accounts into Carol’s name. By the time I took over, I still had to get one of Bob’s TFSAs into Carol’s name, cancel some of Bob’s monthly automatic bank account payments, and get titles on the house and car fixed. It’s been months now and this is still ongoing. Of course, there have been many other things to sort out, but the most painful tasks involve doing battle with large organizat...