I’m not often surprised by changes in the offerings from tax software providers, but the TurboTax announcement that they offer free tax advice from tax professionals got my attention. The usual focus is on prices and how many returns are included for the given price. Free tax advice is definitely an interesting new offering.
One restriction is that this service is not available to users of the Business Incorporated version. The focus seems to be on helping people with less complex tax situations. Another restriction is that they will answer question about 2011 personal returns and not previous years. The service is available now and will end on May 4.
I will definitely be interested in hearing reviews of this service. How are the wait times? How good is the advice? How much time are they able to spend with taxpayers who need help? If it works out well, this could definitely change the tax preparation experience.